How Kaiya protects your data

Your conversations stay private to you. Kaiya keeps your firm's data separate from other customers' data. This includes information from Invenias.

Neither Kaiya nor the approved AI model provider uses your conversations, files or Invenias data to train AI models. These commitments cover the material you provide and the work Kaiya produces. See Kaiya's security commitments.

Your conversations and your firm's records

You can return to your conversations to review or continue the work. Your colleagues do not gain access to your private chats by using Kaiya.

Information you add to Invenias follows your firm's access rules there. Kaiya shows you a plan for approval before making Invenias updates. See Update Invenias.

You choose which reports, messages or exported files to share. Check the recipient and content before you send them.

Approved providers help complete your requests

Kaiya uses approved AI and search providers as needed to complete your request. A provider may process relevant content for that work.

Kaiya limits that processing to the services your firm requests. Kaiya requires providers to protect the data and prohibits model training with customer personal data.

The Data Processing Agreement lists the approved providers, their purposes and processing locations. It also describes the safeguards for transfers between countries.

Your firm controls access

Your firm decides who can use Kaiya and which systems to connect. In Teams, you sign in with your work Microsoft account.

Kaiya encrypts data in Kaiya-controlled storage and uses encrypted connections between systems. See Security and access.

For an access problem, contact the Kaiya team at hello@kaiya.ai. Report suspected unauthorised access to your firm and the Kaiya team.

Storage and deletion

Kaiya stores information to provide the service, protect accounts, keep logs and meet legal obligations. Kaiya handles return and deletion under your firm's agreement.

Kaiya may keep copies in backups or retain data for legal reasons after you delete an item.

For retention periods or a request to return or delete data, contact hello@kaiya.ai. The team can confirm what applies to your firm. See Data retention and deletion.

Ask Kaiya to list, change or delete saved Instructions and Memories. You can also use Personalisation on desktop.